Terms & Conditions

Kupa is a marketplace that connects (a) local food businesses with surplus stock to shoppers, via reservable "Store Deals," and (b) neighbours who want to give away items for free or nearly-free, via "Giveaways." Kupa is a facilitator, not a party to the underlying transaction. The business (for Store Deals) or the giver (for Giveaways) is solely responsible for the item, its description, its condition, and fulfilling the exchange.

You must provide accurate information when signing up and are responsible for activity on your account. You must be old enough to form a binding contract under Zimbabwean law to use Kupa. We may suspend or terminate accounts that violate these Terms, abuse other users, or engage in fraud.

• Reserving a Surprise Bag holds it for collection within the stated window; arrive on time. Late or missed collections ("no-shows") may result in a strike on your account.
• Payment is either cash on collection or online at checkout, depending on what the business accepts. When you pay online, you pay Kupa, through our payment processor; Kupa then pays the business its share. If the business cancels or can't fulfil an order you paid for online, Kupa refunds you.
• Businesses are solely responsible for the quality, safety, and accurate description of the food they list, and for complying with applicable food-safety regulations. Kupa does not prepare, inspect, or handle any food sold through the Platform.
• Refunds and disputes about a Store Deal are between you and the business; contact them directly, or reach out via Report a problem if you need help.

You may not list or request anything illegal, unsafe, counterfeit, stolen, or that infringes someone else's rights, including (without limitation) alcohol or tobacco to minors, prescription medication, weapons, hazardous materials, live animals in distress, or expired food unsafe for consumption. You may not harass, defraud, or misrepresent yourself to another user. We may remove listings or accounts that breach this section without notice.

Shoppers never pay Kupa a fee to browse or reserve. Paying online adds the payment processor's fee, which is shown before you pay; paying cash on collection adds nothing. Businesses selling Store Deals pay a commission on online sales, shown in their dashboard (a promotional free period may apply). Kupa deducts it from the money it pays out to the business, never from the shopper. Kupa takes no commission on Giveaways, and posting one is always free.

To the maximum extent permitted by law, Kupa and its operators are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, or from any Store Deal or Giveaway transaction, even if advised of the possibility of such damages. Kupa's total liability for any claim relating to the Platform is limited to the greater of (a) fees you paid to Kupa in the 3 months before the claim, or (b) USD 50. Nothing in these Terms excludes liability that cannot lawfully be excluded.

We may update these Terms from time to time; continued use of Kupa after a change means you accept the updated Terms. We'll update the "Last updated" date above when that happens.

These Terms are governed by the laws of Zimbabwe.

Questions about these Terms? Reach us via Report a problem or email legal@kupa.co.zw.